Vegabet, 50.000 TL may request documents for withdrawals over TL and in risky situations. With this guide, learn step by step which documents are required, how to upload them and speed up the approval process.
| Document request threshold | Withdrawals over50.000 TL or suspicious activity |
|---|---|
| Required documents | Identity (Turkish ID/Passport/Licence Licence), Address (Invoice/E-Devlet), Proof of payment method |
| Average approval time | 24-72 hours |
| Accepted formats | JPG, PNG, PDF (maximum 5 MB) |
| Standard user limit | 400.000 TL per day (below 50.000 TL for non-certified shoots) |
| VIP user limit | 600.000 TL per day |
Online betting platforms such as Vegabet, must verify the identity of its users in certain situations for legal and security reasons. This process ensures both the security of your account and the compliance of financial transactions with the legal framework. KYC is based on the "Know Your Customer" rule and is an internationally recognised practice.
Vegabet, operating under Anjouan (Comoros Union) and Curaçao licence, requests documents at certain triggers. This process is designed to prevent fraud, money laundering and multiple account use. Remember: This is not a suspicion against you, but a systemic security measure.
Vegabet can initiate the KYC process in the following scenarios. This list is based on information from both our database and user experience.
Remember: 50.000 TL below your withdrawals usually do not require any documents. This is part of Vegabet's "No-Document Withdrawals for Standard Users" policy.
Three basic document types are usually requested in Vegabet's KYC process. Each document must follow certain rules. The following list summarises the requirements most frequently encountered by users.
| Document Type | Accepted Documents | Important Criteria | Common Errors |
|---|---|---|---|
| Identity Document | Turkish ID, Passport, Driving Licence | Name, surname, date of birth and photograph must be clearly visible; validity must not have expired | Blurred photo, cut corners, expired document |
| Address Certificate | Electricity / Water / Natural Gas bill, Telephone bill, E-Government residence certificate | Issued within the last 3 months, name-surname and full address must be clearly visible | Invoice older than 3 months, name mismatch, incomplete address |
| Debit/Credit Card | Front and back of the card (CVV closed, last 4 digits open) | CVV and the middle 8 digits should be blacked out; name-surname, expiry date should be visible | CVV left open, whole card visible, dimming process missing |
| Bank Transfer | Bank account statement, proof of transaction (receipt) | Account holder's name, IBAN and date must be clearly visible | Missing information, low resolution, outdated receipt |
| Crypto (USDT/BTC/LTC) | Wallet address screenshot, source declaration for large investments | Full visibility of your wallet address; transaction history may be requested in the source declaration | Address truncation, 3rd party wallet usage, mixed network usage |
Proof that you are the owner of your account. The accepted documents are:
It must be a document issued within the last 3 months, clearly labelled with your name and address. Accepted samples:
It is to verify the origin of your investments. The requested document varies according to the payment method you use:
It is critical that your documents are legible, up-to-date and that all information is clearly visible. These basic rules are not followed in 90 per cent of the reasons for rejection.
Once you have uploaded your documents correctly, the approval process begins. Let's analyse this process step by step:
Prepare digital copies( inJPG, PNG or PDF format) of the requested documents. The file size should generally not exceed 5 MB. Ensure that all information is clearly visible.
Login to your Vegabet account. "My account" or "Security" Go to the section. Find KYC or "Document Upload".
Select the appropriate section for each document type (ID, Address, Payment Method). Upload your files using the drag-and-drop method or the "Select File" button. Make sure that sensitive information such as CVV, centre card numbers etc. are blacked out before uploading.
Vegabet's security team, examines your documents. This process takes an average of 24-72 hours. In case of density or missing documents, the time may be extended. You will be informed by e-mail or SMS during the review process.
If your document is approved, the corresponding process (shooting) will continue. If it is rejected, you will receive a notification with the reason and you can correct your documents and upload them again. The withdrawal time for approved accounts is between 15-60 minutes.
Tip: When uploading your document, ensure that your name, address and date are clear. Protect your privacy by blacking out unnecessary information (e.g. CVV code).
The KYC process usually goes smoothly, but some mistakes made by users can delay the process. Here are the most common examples of "Mistake Case":
By avoiding these mistakes, you can complete the approval process on the first try and receive your withdrawals without delay.
| Reason for Refusal | Description | Solution |
|---|---|---|
| Blurred/Inaudible Image | Text on the document cannot be read clearly | Reshoot the document in good light, holding it steady, or use a scanner |
| Outdated Document | Address document older than 3 months or expired identity document | Upload a recent utility bill or valid ID issued within the last 3 months |
| Information Mismatch | The name and surname on the document do not match the account details | Check your account details or contact live support |
| Disclosure of Sensitive Information | CVV or full number appears on the credit card | Re-upload the document by blacking out the CVV and the middle 8 digits |
| Truncated/Missing Document | Corners of the document or important information outside the frame | Take a new photo with the entire document visible |
| Wrong Document Type | For example, an identity document was uploaded for the address | Reload by selecting the appropriate document type for the correct category |
Use a phone camera or scanner. Shoot in a well-lit environment, placing the document on a flat surface. Avoid shadows or reflections.
For credit card: Cover the CVV and the middle 8 digits with a black pen or digital tools. For bank statement: you can black out unnecessary transaction details.
Save your document in JPG, PNG or PDF format. Keep the file size under 5 MB. Use image compression tools if necessary.
Double-check the document yourself before uploading. Make sure that critical information such as first name, surname, date, address is not truncated or blurred.
On the document upload screen, make sure you upload each document to the correct section (ID/Address/Payment Method). Uploading to the wrong category extends the time.
Vegabet's KYC policies, not only for security, but also part of the responsible gaming framework. This system also helps to detect problematic gaming behaviour early by monitoring users' spending habits.
Gambling should only be for entertainment purposes. You can define the following limits in your Vegabet account:
For professional help: Gambling Therapy or GamCare.
If you have any problems during the document upload or approval process, Vegabet's 7/24 You can contact the live support team. You can use the following channels:
In case of document rejection, the support team will provide you with a detailed explanation and indicate which information is missing/incorrect.
No. Only 50.000 A document is requested for withdrawals of TL and above or when the security team has a special request. 50.000 No document is usually required for transactions under TL.
The average approval time is 72 hours. However, if your documents are complete and appropriate, this period can be completed between 24-48 hours.
Read the reason for rejection carefully. It is usually because the document is illegible, out of date or contains missing information. After making the relevant correction, you can upload your document again.
JPG, PNG and PDF formats are accepted. The file size should generally not exceed 5 MB. Formats such as HEIC, DOC are not supported.
The CVV code is the security information of your card. Having this information open increases the risk of card theft. Vegabet, For security purposes, CVV and the middle 8 requires the digits to be blacked out.
Yes. Electricity, water, natural gas or telephone e-invoices are accepted. The document must have been issued within the last 3 months and your name and address must be clearly visible.
KYC process for VIP users is the same, but prioritisation can be made. The daily withdrawal limit for VIP customers is up to 600,000 TL and the document approval process can be completed faster.
It is enough to send a screenshot of your crypto wallet address. For large investments (e.g. over 10,000 TL), an additional source declaration or transaction history may be requested.
No. All documents must be in the account holder's own name. All documents must be issued in the account holder's own name. Using documents in someone else's name may result in the account being permanently closed.
You will be notified by e-mail or SMS after your document upload process is completed. When the review process is completed, you will learn the approval or rejection status through the same channels.
